· 18 years of age or older
· Customer Service experience
· Professional demeanor
· Windows XP or 7
· Anti-virus, anti-spyware and firewall protection
· Corded Telephone landline (no call waiting)
· No Vonage, Magic Jack or VOIP telephone providers (telephone service should be from a major provider)
· Internet Explorer 7 or 8 (32 bit)
· Java 5.0 Update 10
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